Refund Policy

The processing minutes you consume translate directly into real cost we pay to third-party video processing providers (Opus Clip and Kling AI) the moment a project is submitted for processing. We cannot recover that external cost once it's paid, which is the key difference between our policy and a typical software refund policy that doesn't incur an immediate external cost per use.

If you cancel your subscription within 7 days of payment and have not consumed any processing minutes at all during that period, you may request a full refund by contacting us at support@model6.io.

Minutes used by a project that completes are non-refundable, since the processing cost has already been paid to the external provider — this includes a Shorts project where the AI analyzed the whole video but found no moments suitable for clips. If the processing provider fails a project (it produces no result), the minutes for that attempt are returned to your balance automatically, as they are for projects that fail before processing starts. These are internal balance restorations, not cash refunds.

Extra-minute packs are one-time purchases. A pack from which no minutes have been used can be refunded in full if you request it within 7 days of purchase at support@model6.io. Once any minutes from a pack have been used, the pack is non-refundable, for the same reason as consumed subscription minutes above. Pack minutes that expire unused after 6 months are not refunded.

If your project fails due to a genuine error in the platform itself (not an outage at a third-party provider, or content that violates our acceptable use policy), we will restore the deducted minutes to your balance or issue a partial refund at our discretion, after verifying the case.

Email us at support@model6.io with your account email and the date of the relevant payment. We aim to respond within 3 business days.