Refund Policy

The processing minutes you consume translate directly into real cost we pay to third-party video processing providers (Opus Clip and Kling AI) the moment a project is submitted for processing. We cannot recover that external cost once it's paid, which is the key difference between our policy and a typical software refund policy that doesn't incur an immediate external cost per use.

If you cancel your subscription within 7 days of payment and have not consumed any processing minutes at all during that period, you may request a full refund by contacting us at support@model6.io.

Any minutes actually submitted for processing (whether the project completed or failed after processing had genuinely started at the provider) are non-refundable, since the corresponding cost has already been paid to the external processing provider. Projects that fail before actual processing starts have their minutes automatically restored to your balance — this is an internal balance restoration, not a cash refund.

Extra-minute packs are one-time purchases. A pack from which no minutes have been used can be refunded in full if you request it within 7 days of purchase at support@model6.io. Once any minutes from a pack have been used, the pack is non-refundable, for the same reason as consumed subscription minutes above. Pack minutes that expire unused after 6 months are not refunded.

If your project fails due to a genuine error in the platform itself (not an outage at a third-party provider, or content that violates our acceptable use policy), we will restore the deducted minutes to your balance or issue a partial refund at our discretion, after verifying the case.

Email us at support@model6.io with your account email and the date of the relevant payment. We aim to respond within 3 business days.